The following cancellation policy applies only to consumers (see §1 of the terms and conditions).
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must contact us at Kardelen, Bahnhofstraße 93, 45701 Herten; E-mail address: info [at] kardelen.de) by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to notify us of the exercise of the
Send right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we have made all payments to you that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheap standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.
-End of revocation-
Exclusion of the right of withdrawal
The right of withdrawal does not exist for contracts
– for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
– for the delivery of personalized products
The right of withdrawal can expire
– for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
– for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery,
Consequences of the right of withdrawal that arise for the customer
There are cancellation fees for the customer after the revocation in a percentage of 10% of the purchased product.
Model withdrawal form
If you want to cancel the contract, please fill out this form and
send it back.
To [Menceloglu, Bahnhofstraße 93, 45701 Herten, firstname.lastname@example.org]:
Hereby I / we (*) cancel the contract concluded by me / us (*) for the purchase
the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only for notification on paper)
(*) Delete where inapplicable.
In accordance with EU Regulation No. 524/2013, the EU Commission has provided an interactive website (OS platform) that serves to resolve extrajudicial disputes arising from online legal transactions. The EU Commission’s OS platform can be found at this link: http://ec.europa.eu/consumers/odr/
You can contact us via info [at] kardelen.de
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