General terms and conditions of business

§ 1 General Information and Business Relations

1. The following terms and conditions apply to the contractual relationships established within the framework of the online shop kardelen.de of Menceloglu, Bahnhofstraße 93, 45701 Herten (hereinafter referred to as "Seller") between the Seller and its customers (hereinafter referred to as "Buyer").

2. Contracts are concluded with both consumers and businesses.

3. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

4. According to Section 14 of the German Civil Code (BGB), an entrepreneur is a natural or legal person or a legally capable partnership that, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity. A legally capable partnership is a partnership that has the capacity to acquire rights and incur liabilities.

§ 2 Formation of the contract

1. All products, items and services available for purchase through the seller's online shop do not constitute legally binding offers by the seller, but rather an invitation to the buyers to make an offer.

2. After the buyer submits the order, they immediately receive an email confirming receipt of the order, which constitutes acceptance of the offer in a legal sense, thereby concluding the contract.

§ 3 Prices, Sales Tax, Payment

1. All prices quoted are total prices including statutory VAT plus any applicable shipping costs depending on the delivery method (see § 4) plus any applicable shipping and packaging costs.

2. The seller offers the following payment methods: bank transfer (prepayment), PayPal. The seller will issue an invoice to the customer for the ordered goods, which will be included with the delivery or sent by mail.
3. When paying in advance (or using other payment methods), the customer is obligated to transfer the agreed price to the account specified by us after conclusion of the contract. The full amount must be received in the account within seven days of the order date. In the event of non-payment of the advance payment, Kardelen reserves the right not to provide the agreed service. The customer is not released from the obligation to pay if the service is not provided for this reason.

   3.1 Should the goods become unavailable at a later date, Kardelen reserves the right to issue a voucher. In the event of late payment within 14 days, the customer will receive a written reminder with a late payment fee of €10. Should the deadline in this reminder also be exceeded, the matter will be handed over to a debt collection agency.

§ 4 Deliveries, shipping costs and transfer of risk

1. Delivery (by a shipping company) will take place immediately after receipt of payment or notification from PayPal.

2. The seller's delivery and payment terms are detailed in the order form. Please refer to the respective item description for the delivery date.

3. On the last order page before submitting your offer ("SUBMIT ORDER") you will receive a complete overview of the essential characteristics of the goods, the total price of the goods, and all associated components such as shipping and packaging costs.

4. If the buyer is a consumer within the meaning of Section 13 of the German Civil Code (BGB), the seller bears the shipping risk exclusively. If, however, the buyer is a business, the risk passes to the buyer as soon as the seller has handed the goods over to the carrier or other person or institution designated to carry out the shipment.

§ 5. Cancellation Policy

Cancellation policy and sample cancellation form

The following cancellation policy applies exclusively to consumers (see section 1 of the terms and conditions).

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us (Kardelen, Bahnhofstraße 93, 45701 Herten; email address: info[at]kardelen.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send the notification of your exercise of the right of withdrawal.

Send your notice of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our standard, cost-effective option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary for testing their condition, properties, and functionality.

-End of the cancellation policy-

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts

– for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,

– for the delivery of personalized products

The right of withdrawal may expire.

– for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,

– for the supply of goods if, after delivery, they have become inseparably mixed with other goods due to their nature,

Consequences of the right of withdrawal that arise for the customer

Cancellation fees will be charged to the customer after cancellation, amounting to 5% of the purchased product.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and

Send it back.

To [Kardelen, Bahnhofstraße 10, 45701 Herten, kardelen@mail .de ]:

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase

the following goods (*)/ the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for notifications on paper)
- Date
_______________

(*) Delete as appropriate.

In accordance with EU Regulation No. 524/2013, the European Commission has provided an interactive website (ODR platform) for the out-of-court settlement of disputes arising from online transactions. The European Commission's ODR platform can be found at this link: http://ec.europa.eu/consumers/odr/

You can contact us via info[at]kardelen.de

§ 6 Retention of Title

The seller retains ownership of the goods until the purchase price has been paid in full.

§ 7 Warranty law

Our goods are subject to statutory warranty rights.

§ 8 Further information obligations for distance contracts and electronic commerce

1. Technical steps for concluding a contract/ordering process

Select the products you wish to order by clicking the "ADD TO CART" button. This will add your selection to the shopping cart. You can change your selection at any time before submitting your order by changing the quantity of products or canceling the order process. By clicking the "PROCEED TO CHECKOUT" button, you will proceed to the next step of the order process. Please log in with a username and password if you already have a customer account; otherwise, please register as a new customer. Your data will be collected, processed, and used in accordance with data protection regulations. It will not be used for any other purpose or shared with third parties. Select your preferred payment method. Please read the General Terms and Conditions and the Cancellation policy Please read carefully. You can only proceed with your order if you agree to the terms and conditions, including the cancellation policy (check the box). By clicking the "SUBMIT ORDER" button, you are sending your order to us. This constitutes a legally binding offer.

2. Storage of the contract text after conclusion of the contract and accessibility for the
   Customers.

The seller will store the contract text and your order details. After you have completed your order, you will receive a clear order confirmation containing all the details of your order. You can also print the contract text using your browser's print function. Your order details are also included separately in the email sent to you. Furthermore, the seller will send the buyer the contract terms and conditions by email upon request.

3. Possibility of correcting input errors

Before submitting your order, you can correct your entries at any time. This can be done using the "back" button or the "back arrow" in your internet browser. You can also make corrections directly on the individual product pages in the available input fields. Furthermore, you can update the products or delete individual products within your virtual shopping cart. All these correction options are available until you submit your binding offer by clicking the "SUBMIT ORDER" button.

4. Contract language

The contract language is exclusively German.

5. Codes of conduct

The seller has not submitted to any relevant codes of conduct.

6. Order confirmation

After the customer submits the offer, they will receive a confirmation email.

7. Complaints and warranties

Complaints, especially warranty claims, should be addressed to the seller.

8. Essential characteristics of the goods

The essential characteristics of the goods can be found in the item description. This also applies to the validity period of any limited-time offers.

Section 9 Data Protection Notice

a) The collection, storage, modification, transmission, blocking, deletion and use of your personal data will be carried out in compliance with applicable data protection regulations.

b) Your personal data will only be disclosed to third parties involved in processing your order, such as the bank handling payments and the logistics company responsible for delivery. However, the scope of the data transmitted to third parties is limited to the necessary minimum.

c) By concluding this contract, you agree to the processing and use of your personal data (e.g., address) in accordance with the aforementioned information. However, you have the right to object to this use at any time without incurring any costs other than the standard transmission fees.

d) According to the Federal Data Protection Act, you have the right to free access to information about your stored data and, if applicable, the right to rectification, blocking, or erasure of this data. Please direct any such requests to the address provided in the legal notice. If the personal data stored about you by the provider is incorrect, it will be rectified immediately upon notification from you.

e) Data protection is guaranteed by the Federal Data Protection Act. Therefore, use is only permitted if the Federal Data Protection Act or another legal provision allows it, or if the data subject consents.

§ 10 Alternative dispute resolution pursuant to Article 14(1) of the ODR Regulation and Section 36 of the German Consumer Dispute Resolution Act (VSBG):

The European Union has established an online platform (“ODR platform”) for the out-of-court settlement of consumer disputes, which you can access. The ODR platform is intended to serve as a point of contact for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. You can find the platform at [link to ODR platform]. http://ec.europa.eu/consumers/odr/ “

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Section 11 Information obligation pursuant to the Battery Act (BattG)

In connection with the sale of batteries or rechargeable batteries, or with the delivery of devices containing batteries or rechargeable batteries, we are obligated under the Battery Ordinance to inform you of the following: Batteries must not be disposed of in household waste. As an end user, you are legally obligated to return used batteries. You can return batteries free of charge after use to the point of sale or in its immediate vicinity (e.g., at municipal collection points or in retail stores). You can also return batteries from our product range to us by mail in normal quantities. Batteries or rechargeable batteries containing hazardous substances are marked with the symbol of a crossed-out trash can. The chemical symbol for the hazardous substance is located near the trash can symbol. "Cd" stands for cadmium, "Pb" for lead, "Hg" for mercury, "Li" for lithium, "Ni" for nickel, "Mh" for metal hydride, and "Zi" for zinc. The symbols under the trash can stand for:
Pb: The battery contains more than 0.004% lead by mass.
CD: The battery contains more than 0.002 percent cadmium by mass.
Hg: The battery contains more than 0.0005% mercury by mass.

The symbol of crossed-out trash cans means that the battery must not be disposed of in household waste.

Further detailed information on the Battery Act can also be obtained from the Federal Ministry for the Environment, Nature Conservation and Nuclear Safety.

Section 12 of the Act on the Placing on the Market, Take-Back and Environmentally Sound Disposal of Electrical and Electronic Equipment

Since August 13, 2005, manufacturers have been required to take back old electrical appliances free of charge. Manufacturers must mark their electrical and electronic equipment placed on the market after November 23, 2005, with a symbol (a crossed-out wheeled bin). As a retailer, we are legally obligated to inform you that such old appliances must not be disposed of as unsorted municipal waste, but must be collected separately and disposed of via local collection and return systems. In accordance with the German Electrical and Electronic Equipment Act (ElektroG) of March 23, 2005, we have only sold electrical and electronic equipment from manufacturers who have registered with the relevant authority and can provide proof of insolvency-proof financing for the take-back and disposal of their electrical appliances since November 25, 2005.

§ 13 Final Provisions

The contractual relationship between the seller and the customer, as well as the respective terms and conditions, are governed by the laws of the Federal Republic of Germany. Consumers with their habitual residence abroad may, irrespective of the specific choice of law, also invoke the law of the country in which they reside.

§ 14 Deviation
With personalized products that we individually design and produce, it's possible that the finished item won't look exactly like the pictures in our online shop. This is because different models can appear differently depending on the design, name, and lettering. Each item is individually customized and manufactured to the best possible standard.

The delivered products may differ slightly from the images. For example, the partner bracelet (MK-948) may differ in size and style from the image shown. The gold plating on our products may also differ from the image, as we use 925 sterling silver.

§ 15 No right of withdrawal
Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

* Contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
* Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.

Engraved products or products individually tailored to the consumer's needs are excluded from exchange, as these are clearly tailored to the consumer's personal needs.

In accordance with EU Regulation No. 524/2013, the European Commission has provided an interactive website (ODR platform) for the out-of-court settlement of disputes arising from online transactions. The European Commission's ODR platform can be found at this link: http://ec.europa.eu/consumers/odr/