FAQ
Order
Please use the "Account" function to check your order status in advance. You can log in here: https://kardelen.de/account/login
Please use our returns portal. Simply click here .
Use our contact form below.
Delivery
Delivery takes 1-3 business days. You will receive your tracking ID within 48 hours and can check the status of your order at any time.
You can check your status here: https://kardelen.de/account/login
As soon as your order has been shipped from our warehouse, we will send you
another email with a link to track the shipment.
Your shipment will usually be protected by elaborate packaging.
protected, which was specifically designed for the bottles. However,
We have no control over how DHL handles the packages.
Should damage occur despite these precautions, we kindly ask you to
to notify us immediately at kardelen@mail.de and send us a
Please attach a photo as proof. We will then promptly...
Arrange for a replacement shipment. Your satisfaction is important to us, and we
are ready to quickly resolve any inconveniences.
Use our contact form below.
contact
Do you run a boutique or shop and have a passion for jewelry, especially personalized pieces? Then we are the perfect addition to your product range.