To ensure we correctly allocate your payment, please always include the order number or invoice number. Our bank details are...
is:

Owner: Kardelen
IBAN: DE49424500400071040273

It usually takes 2 business days for the money to reach us. Once the money arrives, you will receive the goods within 1-2 business days.

As long as the same name appears in the transfer that you also use
If you've already ordered, that's no problem. If you're transferring from an account with
If your last name is different, please inform us by email.

Yes, we do. Feel free to send us a message via email and we'll get back to you as soon as possible.

You can cancel your order via email or Instagram if the order is not yet complete.

Items can be exchanged or returned within 14 days, based on the delivery date.

Important : Personalized items (name, date or letter) and earrings are excluded from exchange or return.

The fee will be refunded upon receipt of the items. Returns take approximately 2-4 business days to process.

We recommend you:

• Protect jewelry from perfumes, creams, etc., and remove it before showering or going to sleep.
• to remove sweat during sports and similar activities

We offer a 2-year guarantee against color fading. Items can be sent back with a note stating the order number and your request (gilding). The customer pays for shipping; we cover the return shipping costs.

Unfortunately, we cannot offer a warranty on breakage, but if repair is possible, we will gladly repair the item. Please contact our customer service via email, Instagram, or WhatsApp.

Unfortunately, we don't replace individual letters, but you can order replacement letters from our shop. These come with a DIY hook for easy self-attachment.

We ship the goods within 24 hours. Delivery then typically takes 1-2 business days. In some cases, it may take longer, for example, for personalized products.

If your package could not be delivered, it will be returned to us. Please contact our customer service regarding the package. In this case, you will be charged shipping costs again, which are the customer's responsibility.